Refund & Returns Policy

We want you to be satisfied with your purchase from THEBAKAIRCON™.

14-Day Cancellation Period

If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, subject to applicable exceptions under UK consumer law.

To request a cancellation or return, contact us at within the applicable cancellation period.

After notifying us of your cancellation, the product should be returned within 14 days.

Return Conditions

Where applicable, returned products should be:

• Returned with all supplied accessories, components and documentation.

• Securely packaged to prevent damage during transit.

• Looked after while in your possession.

You may inspect the product as you reasonably would in a physical shop. If the product has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may be entitled to make an appropriate deduction from the refund where permitted by law.

Faulty, Damaged or Incorrect Products

Please contact us as soon as possible if your item arrives damaged, faulty or you receive the incorrect product.

Send your order number, a description of the issue and, where useful, photographs or video showing the problem.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Refunds

Once your return has been received and assessed, we will notify you regarding your refund.

Approved refunds will be returned to your original payment method. Your bank or payment provider may require additional time to process the refund.

Where required by UK consumer law following a valid cancellation, standard outbound delivery charges will also be refunded. Additional charges resulting from choosing an enhanced delivery service may not be refundable.

Return Shipping

For change-of-mind cancellations, customers may be responsible for direct return postage costs where they were informed of this before purchasing.

Where an item is faulty, damaged or incorrect, we will handle reasonable return costs in accordance with your statutory rights.

Exchanges

If you require a replacement because your product is faulty, damaged or incorrect, please contact our customer service team.

Contact

Email: [YOUR EMAIL ADDRESS]

THEBAKAIRCON™